Privacy Policy

Welcome to Lexanivoro's Privacy Policy. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and HTML5 games. By accessing or using our services, you agree to the terms outlined in this policy.

We understand that privacy is important to you, and we take our responsibility seriously. This document is designed to be transparent about our data practices and help you make informed decisions about your personal information.

1. Information We Collect

1.1 Information You Provide

When you create an account or use our services, you may provide us with certain personal information, including:

• Account Information: Username, email address, password, and date of birth (for age verification purposes)
• Profile Information: Optional profile details such as display name, avatar, and preferences
• Communication Data: Messages you send to our support team, feedback, or other communications with us
• Verification Data: Age verification documents or information when required by law or our policies

1.2 Automatically Collected Information

When you use our website and games, we automatically collect certain technical and usage information:

• Device Information: Browser type, operating system, device type, screen resolution, and unique device identifiers
• Usage Data: Pages visited, games played, session duration, in-game actions, virtual currency transactions, and feature usage
• Log Data: IP address, access times, referring URLs, and error logs
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and local storage (see our Cookies Policy for details)
• Performance Data: Game performance metrics, loading times, and technical issues encountered

1.3 Information from Third Parties

We may receive information about you from third-party services if you choose to connect your account with them, such as social media platforms for social login features. We only collect information you authorize these third parties to share with us.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Providing and Improving Our Services

• Creating and managing your account
• Enabling you to play our HTML5 games and access platform features
• Processing virtual currency transactions and tracking in-game progress
• Personalizing your gaming experience based on your preferences and gameplay
• Analyzing usage patterns to improve game design, features, and performance
• Developing new games and features based on user behavior and feedback

2.2 Security and Compliance

• Verifying your age and identity to comply with legal requirements
• Detecting and preventing fraud, cheating, and unauthorized access
• Enforcing our Terms & Conditions and Community Rules
• Protecting against security threats and maintaining platform integrity
• Complying with legal obligations and responding to lawful requests from authorities

2.3 Communication

• Responding to your inquiries and providing customer support
• Sending important updates about our services, policies, or your account
• Notifying you about new games, features, or promotions (with your consent)
• Conducting surveys and gathering feedback to improve our services

2.4 Analytics and Research

• Understanding how users interact with our platform and games
• Measuring the effectiveness of our features and marketing campaigns
• Conducting research to enhance user experience and game design
• Creating aggregated, anonymized statistics for internal and external reporting

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), United Kingdom, and other regions with similar data protection laws, we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing necessary to provide our services and fulfill our Terms & Conditions
• Legitimate Interests: Processing for our legitimate business interests, such as improving services, security, and fraud prevention
• Legal Obligation: Processing required to comply with applicable laws and regulations
• Consent: Processing based on your explicit consent, which you can withdraw at any time

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our platform, including:

• Cloud hosting and storage providers
• Analytics and data analysis services
• Customer support and communication tools
• Security and fraud prevention services
• Payment processors (for any paid features or services)

These service providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your data in accordance with this Privacy Policy and applicable laws.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests from public authorities, such as courts or government agencies. This includes responding to subpoenas, court orders, or legal processes.

4.3 Business Transfers

If Lexanivoro is involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website before your information becomes subject to a different privacy policy.

4.4 Protection of Rights

We may share information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or others. This includes enforcing our Terms & Conditions, detecting and preventing fraud, and addressing security or technical issues.

4.5 Aggregated and Anonymized Data

We may share aggregated or anonymized information that cannot be used to identify you personally. This data may be used for research, marketing, analytics, or shared with partners and the public.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active Accounts: We retain your data while your account remains active and you continue to use our services
• Inactive Accounts: If you stop using our services but don't delete your account, we may retain your data for up to 3 years of inactivity
• Deleted Accounts: When you request account deletion, we delete or anonymize your personal data within 30 days, except where retention is required by law
• Legal and Security: Some data may be retained longer for legal compliance, fraud prevention, or resolving disputes
• Backups: Data in backup systems may persist for up to 90 days after deletion from production systems

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You have the right to request access to the personal information we hold about you. You can also request a copy of your data in a structured, commonly used, and machine-readable format (data portability).

6.2 Correction

You have the right to request correction of inaccurate or incomplete personal information. You can update most information directly through your account settings.

6.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (such as legal obligations or legitimate business purposes). You can delete your account through account settings or by contacting our support team.

6.4 Restriction and Objection

You have the right to request restriction of processing or object to certain processing activities, particularly processing based on legitimate interests or for marketing purposes.

6.5 Withdraw Consent

Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before your consent was withdrawn.

6.6 Lodge a Complaint

You have the right to lodge a complaint with a data protection authority if you believe your privacy rights have been violated.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: We use industry-standard SSL/TLS encryption to protect data in transit
• Access Controls: Strict access controls ensure only authorized personnel can access personal data
• Secure Storage: Personal data is stored on secure servers with regular backups
• Monitoring: Continuous monitoring for security threats and suspicious activities
• Regular Audits: Periodic security audits and vulnerability assessments
• Employee Training: Regular training for employees on data protection and security best practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

8. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.

When we transfer personal data internationally, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Data Processing Agreements with service providers
• Transfers to countries with adequacy decisions from the EU Commission
• Other legally recognized transfer mechanisms

By using our services, you acknowledge and consent to the transfer of your information to countries outside your country of residence, including the United States and European Union countries.

9. Children's Privacy

Our services are intended exclusively for users who are 21 years of age or older. We do not knowingly collect personal information from individuals under the age of 21.

If we become aware that we have collected personal information from someone under 21, we will take immediate steps to delete that information and terminate the account. If you believe we have inadvertently collected information from someone under 21, please contact us immediately at [email protected].

10. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to these third-party services.

We are not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit or services you use. Clicking on third-party links is at your own risk.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email if the changes are significant
• Display a prominent notice on our website
• Provide an in-game notification for material changes

We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.